1. Introduction
At Nataliemoda.com, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer returns and exchanges in accordance with the following policy.
2. Returns
a. Eligibility
To be eligible for a return, the item must be:
- Returned within [X] days of the delivery date.
- In its original, unused condition with all tags and packaging intact.
- Not a final sale item or excluded from returns as per our policy.
b. Return Process
To initiate a return:
- Contact our customer service team at [Email Address] to request a return authorization. Please include your order number and the reason for the return.
- Once you receive a return authorization, package the item securely and send it to the address provided by our customer service team.
- You are responsible for the return shipping costs unless the return is due to our error.
c. Refunds
Refunds will be processed once we receive and inspect the returned item. The refund will be issued to the original payment method within [X] days. Shipping charges are non-refundable.
3. Exchanges
a. Eligibility
To be eligible for an exchange, the item must meet the same criteria as mentioned above for returns.
b. Exchange Process
To request an exchange:
- Contact our customer service team at [Email Address] to request an exchange authorization. Provide your order number, the item you wish to exchange, and the item you want in exchange.
- Once approved, return the original item following the return process outlined above.
- We will process the exchange and ship the new item to you once we receive and inspect the returned item. Additional shipping charges may apply.
4. Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale or clearance items.
- Personalized or custom-made items.
- Perishable goods.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Email Address] with your order number and details of the issue. We will provide instructions for returning the item and offer a replacement or refund as appropriate.
6. Contact Us
For any questions or to initiate a return or exchange, please contact our customer service team at: